Achievements
Our achievements are a testament to our commitment to UMT’s growth and excellence.
We have successfully delivered a broad portfolio of initiatives across planning, governance, monitoring, innovation, and infrastructure development.
Strategic Planning
• Successfully drafted and submitted StratPlan30 for leadership review.
• Integrated strategic themes, objectives, and KPIs based on leadership and stakeholder input.
• Developed cross-linkages between StratPlan30 and international university rankings KPIs.
Governance and KPI Frameworks
• Developed and finalized Core Functions and KPIs for 16 out of 22 UMOs; work in progress for the remainder.
• Conducted annual performance reviews for UMOs, Schools, and Centers based on approved KPIs.
• Completed the Governance Responsibility Matrix (RASCI) to clarify roles and ensure accountability.
Process Manuals and SOP Development
• Developed and finalized Process Manuals for 10+ UMOs including LRC, MSU, OFE, OIA, OSSV, UMT Connected, ORG, OPD, OAR, and AAQIC.
• Conducted workshops and hands-on sessions to support process documentation and gap identification.
Data Management and Analysis
• Designed and implemented Management Dashboards for real-time monitoring of institutional performance.
• Analyzed more than 147 KPIs across schools, centers, and offices to support institutional improvement initiatives.
• Conducted periodic and annual data analyses, providing visualized reports to leadership for strategic decision-making.
Service Excellence and Innovation
• Prepared and presented concept papers for:
o Service Excellence Program (enhancing front desk and service delivery operations).
o Innovation at UMT (promoting a culture of continuous improvement and creativity).
• Supported the rollout of the Financial Wellness Center for participant financial literacy and counseling services.
Policy Development and Communication
• Actively coordinated with Policy Owners to facilitate drafting, review, and approval of institutional policies.
• Managed the UMT Policy Portal to ensure timely access and organized storage of all approved policies.
Infrastructure and Facility Planning
• Coordinated the completion of major projects including SST-2 (academic building) and LRC Renovation.
• Contributed to the Hospitality and Culinary Labs project for SFAS and BS Hospitality programs.
• Played a key role in developing RFPs for UMT’s Master Plan and architectural planning of new projects.
OPD’s achievements reflect a deep commitment to excellence, collaboration, and innovation — continuously strengthening UMT’s journey towards academic and operational leadership.