1. Introduction
The System Operation Center (SOC) of the Office of Technology Enablement (OTE) at the University of Management and Technology (UMT) is responsible for managing, maintaining and supporting the university’s server infrastructure, applications and digital services. Its core functions include system administration, service monitoring, incident coordination, backup and recovery, and specialist technical support.
The center manages 30+ applications across on-premises and cloud environments and more than 150 websites, supported by 115+ servers running various Linux distributions and Windows Server. This infrastructure operates 24/7 to support the university’s academic, research and administrative activities.
2. Key Responsibilities
- Administer and maintain Linux and Windows Server infrastructure and data-center systems.
- Manage university applications and website hosting across on-premises and cloud environments.
- Monitor system and service availability, troubleshoot operational issues and coordinate incident resolution.
- Manage scheduled backups, data restoration and recovery testing.
- Plan and implement approved deployments, upgrades and configuration changes.
- Investigate system security alerts and maintain operational procedures and technical documentation.
3. Key Services
Server and Data-Center Management: Administration, monitoring and maintenance of university servers and associated data-center systems.
Application and Website Operations: Deployment, configuration and operational support for university applications and websites across on-premises and cloud environments.
Service Monitoring and Reporting: Monitoring of server and service availability, identification of operational issues and preparation of service-status reports.
Incident and Service Request Management: Logging, tracking, troubleshooting and escalation of technical incidents and service requests through defined support workflows.
Backup and Recovery: Management of backup systems and schedules, monitoring of backup jobs, resolution of backup failures, data restoration and recovery testing.
Linux / Open-Source Technical Consultancy: Specialist Linux technical support covering troubleshooting, repairs, deployments, upgrades, updates, SSL certificate changes and system configurations.
System Security Support: Investigation of system security alerts and coordination of responses to server and Linux-related security incidents.
Deployment and Configuration Management: Planning and implementation of approved application deployments, system configurations and technical maintenance activities.
Technical Documentation: Development and maintenance of standard operating procedures, configuration records, deployment checklists, troubleshooting notes and user guides.