The Office of Technology Enablement (OTE) focuses on providing integrated technology support that enables effective teaching, learning, research, and efficient university operations. These services ensure reliable connectivity, secure systems, digital learning platforms, communication tools, software applications, and responsive technical support—helping faculty, staff, classrooms and students carry out their academic and administrative activities smoothly and efficiently.
Desktop Support at UMT
- Technical Support & Help Desk Services
Centralized IT support for reporting, tracking, and resolving technical issues across the university.
- Helpdesk Ticket Management
Users can raise tickets via the UMT Helpdesk system for timely issue resolution and proper record management.
- System Allocation & Preparation
Allocation, imaging, and configuration of desktops/laptops for new joiners, replacements, or departmental needs.
- Desktop Support Services at UMT
On-site support for operating systems, applications, printers, and routine troubleshooting.
- Hardware Upgrades & Maintenance
RAM, storage, and component upgrades, along with preventive maintenance of IT equipment.
- Staff & Faculty Technology Support
Dedicated IT assistance for faculty and staff to ensure smooth academic and administrative operations.
- Classroom & AV Technology Support
Support for rostrum PCs, multimedia projectors, sound systems, LED screens, and hybrid teaching tools.
- Supervise and provide technical oversight for all events conducted at UMT
ensuring the smooth operation of audiovisual systems, sound setups, multimedia equipment, and on-site technical support before, during, and after events.